CUSTOMER SATISFACTION
 
In order to allow us to offer you a continuous improvement of our service, we ask you to fill out sincerely the following questionnaire. It is formulated according to the norm UNI EN ISO 9001:2000 and it will be considered reservedly. Furthermore, in case your Company makes use of methods of evaluation of the suppliers, we ask you to send us the result that will be carefully looked upon.
Business name *

Function:

1 = AWFUL
2 = INSUFFICIENT
3 = SUFFICIENT
4 = GOOD
5 = EXCELLENT

Address
Telephone
Fax
E-mail
Web site
Reference person
COMMERCIAL AREA
How do you evaluate...
1. Accuracy and usability of our catalogues and price lists
1 2 3 4 5
2. Helpfulness and competence of our agents 1 2 3 4 5
3. Frequency of the visits of our agents 1 2 3 4 5
4. Staff’s behaviour in our main office 1 2 3 4 5
5. Respect of the delivery dates 1 2 3 4 5
6. Correctness of the quantities delivered 1 2 3 4 5
PRODUCT AND SERVICE

How do you evaluate...

1. the quality level of our products
1 2 3 4 5
2. the completeness of the range of products we offer 1 2 3 4 5
3. the reliability of our controls and our guarantees 1 2 3 4 5
4. the renewal of the articles and the research of innovative products 1 2 3 4 5
5. quality and helpfulness of the personalized service for the customer 1 2 3 4 5
6. the quality of the packaging 1 2 3 4 5
7. identification of packaging and of the product 1 2 3 4 5
8. the flexibility in case of urgent deliveries 1 2 3 4 5
HELPFULNESS AND ASSISTANCE

How do you evaluate...

1. our quickness in answering technical questions
1 2 3 4 5
2. competence in the analysis of the problems on the product 1 2 3 4 5
3. helpfulness and kindness of our technical and commercial staff 1 2 3 4 5
4. our technical assistance 1 2 3 4 5
OUR COMPETITORS

How do you evaluate us in comparison with our competitors ...

1. for the quality of our products
1 2 3 4 5
2. for the delivery time
1 2 3 4 5
3. for the prices of our products 1 2 3 4 5
4. for the service we offer 1 2 3 4 5
5. for the brand image on the market 1 2 3 4 5
NOTE

We ask you to send us proposals for the improvement of our performances. They will be carefully considered by our Quality Manager.

PRIVACY

According to the Law 196/03, and to the ethic of Franchi&Kim S.p.A. in terms of privacy, the data submitted will be managed by Franchi&Kim S.p.A. . the customer could address to Franchi&Kim S.p.A., Via Matteotti, 160 - Castenedolo (BS) for any communication and request concerning his data according to the article 7 of the previous law. Those data will be used only for obtaining information or services requested by the customer.

I Agree I do not Agree